SMS Consent and Messaging Terms

1. Messaging program

The HG Cabinets Direct messaging program supports cabinet consultations, project inquiries, appointments, design and selection communication, estimates, orders, delivery or installation coordination, customer care and, where separately authorized, occasional promotional communication.

Messages will identify HG Cabinets Direct or otherwise make the sender and context clear.

2. How you provide consent

You may opt in by submitting a website form that displays an optional, unchecked SMS-consent checkbox and selecting that checkbox before submission. HG may also document consent when you make a direct written request to receive text messages.

Starting a one-to-one text conversation with HG may permit us to respond to that conversation, but it does not by itself authorize unrelated recurring marketing messages.

By opting in, you confirm that you are the subscriber or customary user of the provided number and authorize HG and its messaging service providers to send messages consistent with the disclosed purpose, including through automated technology where permitted.

3. Types of messages

Depending on your relationship with HG and the permission provided, messages may include:

• responses to consultation or project inquiries;
• appointment confirmations, reminders and scheduling changes;
• requests for plans, measurements, selections or project information;
• estimate, approval, order, delivery or installation coordination;
• customer-care and service follow-up;
• important operational or account-related notices; and
• occasional promotions or cabinet-related updates when separately authorized.

4. Message frequency and charges

Message frequency varies based on your requests, project activity, appointments and communication preferences. Message and data rates may apply according to your wireless plan. HG does not charge a separate fee to receive its text messages.

5. How to stop messages or get help

We also honor other reasonable opt-out requests. Requests may include words such as CANCEL, END, QUIT, REVOKE or UNSUBSCRIBE, or a clear request made directly to HG. Processing time may vary, but requests will be honored as required by applicable law.

Opting out of optional marketing texts does not prevent HG from sending a message required to confirm the opt-out or communicating through another permitted channel. Certain non-marketing project communications may continue when legally permitted and necessary to perform an active agreement, but you may ask HG to use another available channel.

6. Mobile information and consent privacy

For more information about how HG collects, uses and protects information, review our Privacy Policy. General website use is also subject to our Terms and Conditions.

7. Your responsibilities

Provide a valid mobile number that you are authorized to use. Notify HG if the number changes or is reassigned. Do not provide another person’s number without their authorization.

If you are not the intended recipient of a message, reply STOP and notify HG so the contact record can be reviewed.

8. Delivery and availability

Text delivery depends on wireless networks, carriers, devices and service providers and is not guaranteed. Messages may be delayed, filtered or undelivered. Wireless carriers are not responsible for delayed or undelivered messages.

SMS should not be used for emergencies, urgent safety issues, payment-card details, account passwords, Social Security numbers or other highly sensitive information.

9. Changes to these terms

HG may update these messaging terms as its program, providers or legal requirements change. The effective date above identifies the current version. Changes will not eliminate your right to opt out.

10. Contact

For messaging help, consent questions or preference changes, contact: